This Refund Policy ("Policy") outlines the guidelines and procedures for requesting refunds for the HLR lookup service provided by "Skyline FZC" LLC. By using our service, you agree to the terms and conditions set forth in this Policy.

1. Eligibility for Refunds: Refunds may be considered under the following circumstances:
   a. Duplicate Payment: If you accidentally made duplicate payments for the same service, you are eligible for a refund of the duplicate payment amount. Please provide proof of the duplicate transaction.
   b. Service Failure: In the event of a service failure, where we are unable to deliver the HLR lookup results for valid and accurate requests, you may be eligible for a refund. This is subject to verification by our support team.
2. Refund Requests: To request a refund, please contact our support team within the specified timeframe, typically within 7 days of the occurrence of the eligible circumstance. You may be required to provide relevant information and documentation to support your refund request.
3. Refund Processing: Refunds will be processed using the original payment method used for the transaction. Please allow a reasonable processing time for the refund to be initiated and reflected in your account. The timeframe for the refund to appear in your account may vary depending on the payment provider and your financial institution.
4. Non-Refundable Circumstances: Refunds will not be provided under the following circumstances:
   a. Incorrect or Invalid Requests: If the HLR lookup results are unavailable or inaccurate due to incorrect or invalid input provided by the user, refunds will not be granted. It is your responsibility to ensure the accuracy and validity of the data provided for the lookup.
   b. Change of Mind: Refunds will not be granted for requests made due to a change of mind or for services that have been successfully delivered as per your request.
5. Dispute Resolution: If you have concerns or disputes regarding the refund process or eligibility, please contact our support team to initiate a resolution process. We will make reasonable efforts to address your concerns and resolve any disputes in a fair and timely manner.
6. Modifications to the Policy: We reserve the right to modify or update this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website. It is your responsibility to review the Policy periodically. Continued use of our service after any modifications indicates your acceptance of the revised Policy.
7. Refunds will be done only through the Original Mode of Payment.

If you have any questions or concerns regarding this Refund Policy, please contact us using the provided contact information.