This Delivery Policy ("Policy") outlines the procedures and guidelines regarding the delivery of our HLR lookup service provided by "Skyline FZC" LLC. By using our service, you agree to the terms and conditions set forth in this Policy.

1. Service Delivery: Our HLR lookup service is delivered electronically over the internet. Upon successful registration and payment, you will receive access credentials or an API key to utilize our service.
2. Service Availability: We strive to provide uninterrupted access to our service. However, occasional maintenance, upgrades, or circumstances beyond our control may result in temporary service disruptions. We will make reasonable efforts to notify you in advance of any planned maintenance that may affect service availability.
3. Service Level Agreement (SLA): While we aim to provide a reliable and efficient service, we do not guarantee 100% uptime or immediate response times. Our SLA, if applicable, will outline the specific commitments and remedies related to service availability and response times.
4. Customer Support: We provide customer support to assist you with any queries or issues related to our service. You can contact our support team through the designated channels provided on our website or through the communication methods specified during the registration process.
5. User Responsibilities: You are responsible for ensuring that the information provided for HLR lookup is accurate and valid. The delivery of results depends on the accuracy and availability of data in the HLR databases and the telecommunication networks. We do not guarantee the availability of information for all mobile numbers or the accuracy of the results obtained.
6. Refunds and Cancellations: Our refund and cancellation policies, if applicable, will be outlined separately. Please refer to those policies for details regarding eligibility, timelines, and any associated fees or conditions.
7. Limitation of Liability: "Skyline FZC" LLC shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our service or any delays, errors, or inaccuracies in the information obtained. Our liability, if any, shall be limited to the amount paid for the specific service.
8. Modifications to the Policy: We reserve the right to modify or update this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website. It is your responsibility to review the Policy periodically. Continued use of our service after any modifications indicates your acceptance of the revised Policy.
9. 5sim will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
10. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

If you have any questions or concerns regarding this Delivery Policy, please contact us using the provided contact information.