This Cancellation and Replacement Policy ("Policy") outlines the guidelines and procedures for cancelling orders and requesting replacements for the HLR lookup service provided by "Skyline FZC" LLC. By using our service, you agree to the terms and conditions set forth in this Policy.

1. Order Cancellation:
   a. Cancellation Requests: If you wish to cancel an order for the HLR lookup service, please contact our support team as soon as possible. Cancellation requests will be processed based on the following conditions:
   i. Prepaid Services: If the service has not been initiated or used, a cancellation request may be eligible for a refund. Refer to our Refund Policy for more information on eligibility and refund processing.
   ii. Postpaid Services: For services billed on a recurring basis or based on usage, cancellation requests may terminate future billing cycles but may not result in a refund for any unused portion of the service already rendered.
   b. Service Termination: Upon successful cancellation of the service, your access to the HLR lookup service will be terminated. Any remaining service credits or account balance will be handled as per the applicable refund policy or in accordance with the terms agreed upon during the cancellation process.
2. Replacement Requests:
   a. Eligibility for Replacements: If you encounter an issue with the HLR lookup service, such as incomplete or inaccurate results, you may be eligible for a replacement request. Replacement requests will be considered based on the following conditions:
   i. Valid Requests: The replacement request should be based on valid and accurate inputs provided by you. Any issues arising from incorrect or invalid data provided may not be eligible for a replacement.
   ii. Service Failure: The replacement request should be a result of service failure, where we are unable to provide the HLR lookup results as per the agreed-upon service standards.
   b. Replacement Process: To request a replacement, please contact our support team and provide the necessary details and evidence to support your request. Our support team will review the request and verify the eligibility for a replacement.
   c. Resolution and Redelivery: If the replacement request is approved, we will make reasonable efforts to rectify the issue and redeliver the HLR lookup results as soon as possible.
3. Modifications to the Policy: We reserve the right to modify or update this Policy at any time. Any changes will be effective immediately upon posting the revised Policy on our website. It is your responsibility to review the Policy periodically. Continued use of our service after any modifications indicates your acceptance of the revised Policy.

If you have any questions or concerns regarding this Cancellation and Replacement Policy, please contact us using the provided contact information.